At grozdhun, we are committed to delivering high-quality web development services that meet or exceed our clients' expectations. We understand that digital services are different from physical products, and our "return policy" reflects the unique nature of our business.
We pride ourselves on our client satisfaction and work closely with you throughout the development process to ensure your vision is realized. Our process includes multiple review phases and revision rounds to address any concerns before final delivery.
Our web development projects typically proceed through the following phases:
Payments are typically structured as follows:
If you decide to cancel your project before we begin work, we will refund 100% of your initial deposit.
If you decide to cancel your project during the discovery or design phases, we will refund your initial deposit minus costs incurred for work already completed. This typically includes time spent in meetings, research, and any design work already delivered.
If you decide to cancel during the development phase, refunds will be prorated based on the percentage of work completed. Please note that once development has begun, significant resources have already been invested in your project.
Once your website has been completed and delivered, refunds are generally not available. Instead, we will work with you to address any concerns or issues that arise, as outlined in our revision policy.
Our standard projects include two rounds of revisions after the initial delivery. Additional revisions beyond this scope may incur additional charges at our standard hourly rate.
After your website launches, we offer various support packages to ensure your site remains secure, up-to-date, and functioning optimally. These services are covered under separate agreements and have their own terms and conditions.
If you require support or wish to request revisions to your website, please contact us through one of the following methods:
In the unlikely event that a dispute arises regarding our services, we are committed to finding a fair and reasonable solution. We will work with you to address any concerns and, if necessary, involve a neutral third-party mediator to help resolve the issue.